Frequently asked questions
Everything you need to know about flight compensation and our service.
What does it cost?
Nothing upfront. We charge 25% commission only when we successfully recover money for you.
What if the airline refuses?
We escalate: formal notice, then dispute resolution or European Small Claims Procedure.
How long does it take?
Most cases are resolved in 6-12 weeks. Legal escalation may take longer.
Do I need a lawyer?
No. We handle everything, including legal steps if needed.
What documents do I need?
Ideally your booking confirmation or boarding pass. Don't have them? We'll see what's possible.
I traveled with friends/family?
Each traveler can submit their own claim. You can invite your companions through our platform.
Can I claim for a cancelled flight?
Yes, if notified less than 14 days before and no suitable alternative was offered.
Can I claim for a missed connection?
Yes, if all flights were on the same booking and you arrived 3+ hours late.
I accepted a voucher already?
You may still have additional rights. A voucher doesn't always cover everything.
How do payouts work?
Once the airline pays, we deduct our 25% and transfer the rest to your bank account.