Downgrade compensation

If you were placed in a lower class cabin than the one you booked, you are entitled to a partial refund of your ticket price. This applies regardless of the reason for the downgrade.

Compensation amounts

30% of ticket price Up to 1,500 km

50% of ticket price 1,500 - 3,500 km

75% of ticket price Over 3,500 km

Requirements

You were seated in a lower cabin class than booked
You held a valid ticket for the higher class
Flight from or to an EU airport

Get back what you're owed.

Check if your flight qualifies in under 3 minutes.

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